Within 15 days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Customer Care Team by email help@caretobeauty.com to begin the process, stating:
1. The order number.
2. The items name you wish to return.
3. The reason for return.
2. The items name you wish to return.
3. The reason for return.
Our Customer Care Team will review your case and send you all the instructions. The procedure is very simple.
For returns by standard shipping, please note that with the Portuguese customs restrictions it´s essential that you provide us the tracking number of your return to guarantee that it´s cleared as a return and no taxes are applied.
Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.
Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.
Important note: We do not work with exchanges, only returns.
- Returnable Items
- Products unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any);
- Faulty items damaged/broken during transportation;
- Non-returnable items
- Products purchased in promotion for nearing expiry date;
- Open, used products;
- Any issue with the products detected after the 15 days of being delivered have passed.