1. Shipping fees to return the items are at the customer's own expense - (excluding situations of wrong/damaged/faulty items).
a) Return by Standard Mail: Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest and registered (with tracking) airmail method that is available. You need to provide us the return tracking number.
b) Return by DHL or UPS: Please contact us to help@caretobeauty.com, so we can send you the payment instructions and schedule the return with the courier.
2. If a return is charged by Portuguese Customs, we will not clear it and they will send the package back to sender. Our customer care team will explain the procedure to avoid the charge.